Hiring Organization Information
The Manager of Member Services will report directly to the Vice President of Finance and Operations and will work closely with the CEO/President, and leadership team. This position will be responsible for meeting and managing annual and long-term member retention and recruitment goals, corresponding dues income, management of Salesforce/CRM system for member entry and engagement, and assessing and managing program resources, as they relate to membership services.
o Works closely with leadership team in all activities related to new member development, retention and member services.
o Manages outreach and communication to current and prospective members, works with Vice President of Membership & Partnerships on member communications, including sponsor relations, external partners, and collaborative efforts.
o Works with CEO/President on member engagement strategy development and implementation in alignment with strategic goals of the organization.
o Maintains Salesforce/CRM to manage member information and determine member benefit utilization.
o Serves as staff support for the Membership and Professional Learning Committees; works with committee chairs to ensure effective committee member engagement and implementation of committee goals. Prepares materials and performs post-meeting follow up and implementation.
o Supports annual conference planning as needed.
o Manages the coordination of continuing education credits for professional learning opportunities.
o Stays abreast of issues impacting the broader philanthropy community member