Manager of Member Services

Manager of Member Services

Hiring Organization Information

Organization Name: 
Philanthropy Southwest
United States

Position Information

Employment Type: 
Full time
Job Category: 
Program Management
Job Description: 

The Manager of Member Services will report directly to the Vice President of Finance and Operations and will work closely with the CEO/President, and leadership team.  This position will be responsible for meeting and managing annual and long-term member retention and recruitment goals, corresponding dues income, management of Salesforce/CRM system for member entry and engagement, and assessing and managing program resources, as they relate to membership services.  



o Works closely with leadership team in all activities related to new member development, retention and member services. 

o Manages outreach and communication to current and prospective members, works with Vice President of Membership & Partnerships on member communications, including sponsor relations, external partners, and collaborative efforts. 

o Works with CEO/President on member engagement strategy development and implementation in alignment with strategic goals of the organization.

o Maintains Salesforce/CRM to manage member information and determine member benefit utilization.

o Serves as staff support for the Membership and Professional Learning Committees; works with committee chairs to ensure effective committee member engagement and implementation of committee goals. Prepares materials and performs post-meeting follow up and implementation. 

o Supports annual conference planning as needed.

o Manages the coordination of continuing education credits for professional learning opportunities.

o Stays abreast of issues impacting the broader philanthropy community member 

How to Apply

Application Contact:
Application Instructions: 
Applicants should send cover letter and resume to
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